Refund and cancellation policy

How long an order takes

Most orders are ready within 2 hours of payment. Checkout shows the time to expect before you pay, your order page shows progress, and we email you when your filings are ready.

Orders paid during the day arrive the same evening. Until 31 January 2027, the Ministry of Corporate Affairs releases documents between 6 pm and 10 am IST, so an order paid between 10 am and 6 pm is fetched from 6 pm and is usually ready by 8 pm. An order placed shortly before 10 am may not finish in time, and is then completed from 6 pm the same day. Why daytime orders arrive in the evening.

Your filings come from the government portal. When it is slow or down, an order can take 1 to 2 days longer. That is outside our control. If you need your filings by a fixed time, check the time shown at checkout before you pay.

What we deliver

We deliver every document the government portal serves for the companies you order, and we retry any that fail. Occasionally a document is damaged as the portal serves it, or does not download despite our retries. We make every reasonable effort to deliver all of them, but we cannot guarantee that every document will download or open. Your order page shows any document that did not arrive.

Cancelling an order

You can cancel an order from its page until we start fetching it. We refund it in full.

Once we have started, the government fee for your order has been paid or is being paid, and the order can no longer be cancelled. Your order page says when that point has passed.

Refunds

We refund what you paid for a company when:

• you cancel the order before we start fetching it, or
• a company's retrieval does not complete. We will either retrieve it again or refund it, whichever you prefer.

We do not refund:

• a company we have delivered. We deliver the documents exactly as the government portal served them, and we cannot change what a company filed or how the portal stored it;
• an order that took longer than expected but was delivered;
• credits, which are not refundable;
• a month of a subscription already paid for, as set out in our terms of service.

We may refund in other cases at our discretion, as a goodwill gesture. Such a refund is not guaranteed, and one refund does not commit us to another.

Refunds go back to the payment method you used. We start a refund within 2 working days of agreeing to it. When it reaches your account then depends on your bank or card issuer.

Support

We provide support by email at support@entiva.in, or through our contact form. We reply within 48 hours. Include your order number if your question is about an order.